COVID-19 Update

Due to COVID-19 and the impact it is having on our people availability, please expect delays to processing times for all services.

With the increase in the COVID-19 alert to Level 4, all Electrical Workers Registration Board services are currently at reduced capacity. All of our people are working remotely and some key suppliers are now offline.

We have prepared some answers to frequently asked questions below as we are not as reachable as usual. We appreciate your patience during this time. Stay safe, kia kaha.

Service status

Q: For the Electrical Workers Registration Board what services are currently impacted?

A: Our services are currently at reduced capacity with all our people working remotely. Our office is closed and some key suppliers are offline. Please expect delays and contact us only in urgent circumstances.

EWRB exams are cancelled effective immediately; please refer to the Aspeq website for further guidance(external link).

Q: Can I apply for registration, licensing, or renew my licence?

A: Yes, our online services are available. You can submit applications via online services, email or the EWRB website. Please note that there will be additional delays during application processing and assessment.

Postal delivery is being impacted due to our remote working requirements, so it is unlikely we will be able to receive and attend to paper applications in the short term. If you have completed a paper form, please scan it and email it to info@ewrb.govt.nz.

Q: Will the public register stay online?

A: Yes, the public register displays live, accurate information.

Q: Will I get my licence pack and identification card if my application is approved?

A: We are experiencing delays to identification card and licence pack production, we are producing these as we have capacity.

Keep an eye on your email for communication in relation to any application we are processing for you.

Q: How do I get access to my online account (RealMe)?

A: You may not be able to call us due to prioritisation of services to support broader Government COVID-19 responses. If you are unable to access your RealMe, here are a few tips that may help:

  • If you don’t know the RealMe username you used last time, you can click “Forgot Username” on the RealMe login page.
  • If you know the RealMe username but not the password, you can click “Forgot Password” on the RealMe login page.
  • Our system will be linked to the last RealMe you logged in with. You should not create a new RealMe every time you log in if possible.
  • If you are being asked to enter an activation code, the system is trying to link up with a new RealMe. If this is the case, try to log in with the RealMe you used last time you logged in.
  • If you are unable to self-serve through the above options and our contact centre is unavailable, you may be able to get assistance from the RealMe helpdesk here(external link).

If you are completely unable to get into your previous RealMe, we may be able to release the “link” and allow you to log in with a new RealMe. Please note that we are experiencing high volumes and low accessibility to systems, so emails will take some time to respond to.

Registration and licensing

Q: How will you contact me about important things if postal services are unreliable?

A: We will send notifications by email and text more often, while making all attempts to send postal mail as per current processes. If you’re not sure if we have the correct phone or email details for you, please log into online services and check or update your personal details.

Q: Will my licence expire if I don’t renew it?

A: Yes, we are intending to continue normal functions as much as practical. This means we will send notifications about licensing and expiry, although they may be via text or email more often.

You should submit your renewals as normal, preferably via online services for automatic processing.

Q: Can I carry out prescribed electrical work with an expired licence?

A: No, any prescribed electrical work must be carried out in accordance with the regulations by a suitably registered and licensed person.

Q: How can I prove my licence status if I haven’t received my card yet?

A: The public register is available and is real-time evidence of your licence status, and can be used as proof when accompanied by other photo identification.

Q: Do I have to pay fees when I submit applications?

A: Yes, the Government has not offered any regulatory relief in this respect, so in order to complete an application, payment must be made at the same time.

If you have concerns about your business and cash flow, you may wish to look at the government’s financial support packages at the official COVID-19 website(external link) and the Business.govt.nz website(external link).

Q: Do I still need to have a current competence programme (that is, completed with the previous two years of your relicensing application) to renew my licence?

A: Yes, however, we are aware that competence programmes for licence renewals are affected by the lockdown and courses have now been cancelled.

Competence programmes are valid for two years. If you are at or near the start of your licensing period, we would expect that you will undertake a competence programme later in the two-year period after the COVID-19 restrictions are relaxed.

If you are close to your licence renewal date and have not yet completed a competence programme in the past two years then you may be impacted by cancellations. Please advise us if you are in this category by email to info@ewrb.govt.nz. You must explain why the competence programme was not completed earlier and what other steps you have taken. We will consider what relief can be provided on a case by case basis and will advise you of steps to complete your relicensing as appropriate.

Q: I have another question in relation to registration or licensing which is not covered by these FAQs.

A: Please send your query to info@ewrb.govt.nz and include FAQ in the subject line. Note that we are experiencing delays in responding to queries and contact us only if your query is urgent.

General

Q: Where can I find information about the current national alert level, the lockdown or how to stay safe?

A: Please refer to the Ministry of Health(external link) for health-related information and www.covid19.govt.nz(external link) for all other COVID-19 information from the government.

Q: Where can I find guidance about what is an essential business and critical infrastructure?

A: Please refer to the Government’s COVID-19 website(external link) and MBIE’s building performance website(external link) for current guidance.

Q: What work can I do at various alert levels?

A: Please refer to MBIE’s building performance website(external link) for current guidance.